Cancellation and flexibility
Standard cancellation deadlines
- Standard booking cancellation deadline: 7 days before check-in.
- Peak or group booking cancellation deadline: 14 days before check-in.
- Cancellations within 72 hours of check-in are non-refundable.
- Same-day cancellations are non-refundable.
- No-shows are non-refundable.
- Discounted, promotional, or special-offer bookings may be non-refundable.
Please inform us as early as possible so we can guide you properly.
Peak season
Peak season may include:
- Eid holidays
- Public holidays
- Long weekends
- Summer vacation season
- Snowfall and high-demand dates
- Festival or event dates
- Any date announced by management as high-demand
Group bookings
Group booking applies when any of the following apply:
- 4 or more rooms
- 10 or more guests
- Family, corporate, school, or tour group booking
- Event or package booking
No-show
- If a guest does not arrive and does not inform the hotel, the booking may be treated as a no-show.
- Advance payment is non-refundable for no-shows.
- The room may be released after 8:00 PM unless late arrival is approved by management.
- If road, weather, traffic, or travel delays occur, please inform the hotel before 8:00 PM when possible.